/* ==========================================================================
   DESIGN SYSTEM & WHITE-LABEL THEME TOKENS
   ========================================================================== */

:root {
  /* Dynamic White-Label Brand Tokens (Inyectados por Javascript) */
  --primary-color: #00A884;
  --secondary-color: #128C7E;
  --primary-rgb: 0, 168, 132;
  --primary-contrast: #FFFFFF;

  /* Theme tokens - Light Mode por defecto */
  --bg-app: #F0F2F5;
  --bg-secondary: #FFFFFF;
  --bg-chat: #EFEAE2;
  --bg-chat-pattern: radial-gradient(#d1d7db 1px, transparent 1px);
  --header-bg: #F0F2F5;
  --header-border: #E9EDEF;
  --footer-bg: #F0F2F5;
  --input-bg: #FFFFFF;
  --input-border: #E9EDEF;
  --bubble-incoming: #FFFFFF;
  --bubble-outgoing: #D9FDD3;
  --bubble-outgoing-text: #111B21;
  --text-primary: #111B21;
  --text-secondary: #667781;
  --text-timestamp: #8696A0;
  --border-color: #E9EDEF;
  --modal-overlay: rgba(11, 20, 26, 0.65);
  --modal-bg: #FFFFFF;
  --card-bg: #FFFFFF;
  --badge-wa-bg: #E7FCE3;
  --badge-wa-text: #0B6121;
  --shadow-sm: 0 1px 2px rgba(11, 20, 26, 0.08);
  --shadow-md: 0 4px 12px rgba(11, 20, 26, 0.12);
  --shadow-lg: 0 12px 28px rgba(11, 20, 26, 0.18);
  --scrollbar-thumb: #C1C7CD;

  /* Form & UI metrics */
  --header-height: 64px;
  --footer-height: 50px;
  --font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;

  color-scheme: light dark;
}

/* Dark Theme Overrides */
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg-app: #0C1317;
    --bg-secondary: #182229;
    --bg-chat: #0B141A;
    --bg-chat-pattern: radial-gradient(#1c282f 1px, transparent 1px);
    --header-bg: #202C33;
    --header-border: #2A3942;
    --footer-bg: #202C33;
    --input-bg: #2A3942;
    --input-border: #2A3942;
    --bubble-incoming: #202C33;
    --bubble-outgoing: #005C4B;
    --bubble-outgoing-text: #E9EDEF;
    --text-primary: #E9EDEF;
    --text-secondary: #8696A0;
    --text-timestamp: #8696A0;
    --border-color: #222E35;
    --modal-overlay: rgba(0, 0, 0, 0.75);
    --modal-bg: #111B21;
    --card-bg: #202C33;
    --badge-wa-bg: #183C28;
    --badge-wa-text: #25D366;
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.3);
    --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
    --shadow-lg: 0 12px 28px rgba(0, 0, 0, 0.5);
    --scrollbar-thumb: #374248;
  }
}

[data-theme="dark"] {
  --bg-app: #0C1317;
  --bg-secondary: #182229;
  --bg-chat: #0B141A;
  --bg-chat-pattern: radial-gradient(#1c282f 1px, transparent 1px);
  --header-bg: #202C33;
  --header-border: #2A3942;
  --footer-bg: #202C33;
  --input-bg: #2A3942;
  --input-border: #2A3942;
  --bubble-incoming: #202C33;
  --bubble-outgoing: #005C4B;
  --bubble-outgoing-text: #E9EDEF;
  --text-primary: #E9EDEF;
  --text-secondary: #8696A0;
  --text-timestamp: #8696A0;
  --border-color: #222E35;
  --modal-overlay: rgba(0, 0, 0, 0.75);
  --modal-bg: #111B21;
  --card-bg: #202C33;
  --badge-wa-bg: #183C28;
  --badge-wa-text: #25D366;
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, 0.3);
  --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.4);
  --shadow-lg: 0 12px 28px rgba(0, 0, 0, 0.5);
  --scrollbar-thumb: #374248;
}

/* ==========================================================================
   RESET & BASE STYLES
   ========================================================================== */

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
  -webkit-tap-highlight-color: transparent;
}

html,
body {
  width: 100%;
  height: 100%;
  height: 100dvh;
  overflow: hidden;
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  font-family: var(--font-family);
  background-color: var(--bg-app);
  color: var(--text-primary);
  font-size: 15px;
  line-height: 1.4;
}

/* Custom Scrollbar */
::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}

::-webkit-scrollbar-thumb {
  background-color: var(--scrollbar-thumb);
  border-radius: 3px;
}

::-webkit-scrollbar-track {
  background: transparent;
}

/* ==========================================================================
   LAYOUT CONTAINER
   ========================================================================== */

#app-container {
  display: flex;
  flex-direction: column;
  height: 100%;
  height: 100dvh;
  max-width: 650px;
  margin: 0 auto;
  position: relative;
  background-color: var(--bg-chat);
  box-shadow: 0 0 40px rgba(0, 0, 0, 0.15);
  overflow: hidden;
}

/* ==========================================================================
   SIMULATION / DEV HEADER BAR
   ========================================================================== */

#dev-bar {
  background: #1e293b;
  color: #f8fafc;
  padding: 6px 12px;
  font-size: 11px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid #334155;
  z-index: 50;
  user-select: none;
}

.dev-bar-badges {
  display: flex;
  gap: 8px;
  align-items: center;
}

.dev-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 9999px;
  font-weight: 600;
  font-size: 10px;
  letter-spacing: 0.02em;
}

.badge-ws-online {
  background: #065f46;
  color: #34d399;
}

.badge-ws-offline {
  background: #991b1b;
  color: #fca5a5;
}

.badge-presence-active {
  background: #1e40af;
  color: #93c5fd;
}

.badge-presence-idle {
  background: #854d0e;
  color: #fef08a;
}

.dev-actions {
  display: flex;
  gap: 6px;
}

.btn-dev {
  background: #334155;
  color: #f8fafc;
  border: 1px solid #475569;
  padding: 3px 8px;
  border-radius: 4px;
  font-size: 10px;
  cursor: pointer;
  transition: background 0.15s;
}

.btn-dev:hover {
  background: #475569;
}

/* ==========================================================================
   HEADER
   ========================================================================== */

.chat-header {
  height: var(--header-height);
  background-color: var(--header-bg);
  border-bottom: 1px solid var(--header-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 16px;
  z-index: 20;
  transition: background-color 0.2s, border-color 0.2s;
}

.header-left {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
  cursor: pointer;
  padding: 4px 8px;
  margin-left: -8px;
  border-radius: 8px;
  transition: background-color 0.15s ease;
  user-select: none;
}

.header-left:hover {
  background-color: rgba(255, 255, 255, 0.08);
}

.header-left:active {
  background-color: rgba(255, 255, 255, 0.14);
}

.brand-title-row {
  display: flex;
  align-items: center;
  gap: 6px;
  min-width: 0;
}

.verified-icon {
  flex-shrink: 0;
}

.brand-avatar-wrapper {
  position: relative;
  width: 44px;
  height: 44px;
  flex-shrink: 0;
}

.brand-avatar {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
  border: 2px solid var(--primary-color);
  background-color: #FFFFFF;
}

.status-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background-color: #25D366;
  border: 2px solid var(--header-bg);
}

.brand-info {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.brand-name {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.brand-subtitle {
  font-size: 11.5px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 4px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.header-right {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-icon {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: none;
  background: transparent;
  color: var(--text-secondary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}

.btn-icon:hover {
  background-color: rgba(0, 0, 0, 0.05);
  color: var(--text-primary);
}

[data-theme="dark"] .btn-icon:hover {
  background-color: rgba(255, 255, 255, 0.08);
}

/* ==========================================================================
   NOTIFICATION OPT-IN BANNER
   ========================================================================== */

#push-banner {
  background: linear-gradient(135deg, var(--secondary-color), var(--primary-color));
  color: #FFFFFF;
  padding: 10px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  font-size: 12px;
  box-shadow: var(--shadow-sm);
  z-index: 15;
}

.push-banner-text {
  display: flex;
  align-items: center;
  gap: 8px;
  flex: 1;
}

.btn-push-action {
  background: #FFFFFF;
  color: var(--secondary-color);
  font-weight: 600;
  border: none;
  padding: 6px 12px;
  border-radius: 16px;
  cursor: pointer;
  font-size: 11px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
}

/* ==========================================================================
   CHAT MESSAGES CONTAINER
   ========================================================================== */

.chat-body {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  position: relative;
  background-color: var(--bg-chat);
  background-image: var(--bg-chat-pattern);
  background-size: 20px 20px;
}

/* WhatsApp Continuity Notification pill */
.continuity-pill {
  align-self: center;
  background-color: var(--bg-secondary, #FFFFFF);
  border: 1px solid rgba(0, 168, 132, 0.25);
  color: var(--text-secondary, #54656F);
  font-size: 12px;
  font-weight: 500;
  padding: 6px 14px;
  border-radius: 8px;
  text-align: center;
  margin: 8px auto 10px auto;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  box-shadow: 0 1px 0.5px rgba(11, 20, 26, 0.13);
  user-select: none;
}

[data-theme="dark"] .continuity-pill {
  background-color: #182229;
  border: 1px solid rgba(0, 168, 132, 0.35);
  color: #8696A0;
  box-shadow: 0 1px 0.5px rgba(0, 0, 0, 0.2);
}

/* Message Bubble */
.message-bubble {
  max-width: 82%;
  padding: 8px 12px 6px 12px;
  border-radius: 8px;
  position: relative;
  box-shadow: var(--shadow-sm);
  word-break: break-word;
  font-size: 14.2px;
  line-height: 1.38;
  touch-action: pan-y;
}

.bubble-incoming {
  align-self: flex-start;
  background-color: var(--bubble-incoming);
  color: var(--text-primary);
  border-top-left-radius: 0px;
}

.bubble-outgoing {
  align-self: flex-end;
  background-color: var(--bubble-outgoing);
  color: var(--bubble-outgoing-text);
  border-top-right-radius: 0px;
}

/* Meta info (sender name, origin badge) */
.bubble-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 7px;
}

.bubble-meta+.bubble-image-wrapper,
.bubble-meta+.bubble-video-wrapper,
.bubble-meta+.bubble-doc-wrapper {
  margin-top: 6px;
}

.bubble-sender {
  font-size: 12px;
  font-weight: 600;
  color: var(--primary-color);
}

.badge-source {
  font-size: 9.5px;
  font-weight: 600;
  padding: 1px 6px;
  border-radius: 10px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.badge-source-wa {
  background: var(--badge-wa-bg);
  color: var(--badge-wa-text);
  display: inline-flex;
  align-items: center;
  gap: 3px;
}

.badge-source-pwa {
  background: rgba(0, 0, 0, 0.05);
  color: var(--text-secondary);
}

/* Message text: keep line breaks and WhatsApp-style formatting from the bot */
.bubble-text {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.bubble-text a {
  color: inherit;
  text-decoration: underline;
}

.bubble-text code {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: 0.92em;
}

/* Timestamp & checkmarks */
.bubble-footer {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  margin-top: 4px;
  font-size: 11px;
  color: var(--text-timestamp);
}

.checkmarks {
  display: inline-flex;
  color: #53BDEB;
  /* Double blue check WhatsApp */
}

/* Typing Indicator Container */
#typing-box {
  display: none;
  position: relative;
  align-self: flex-start;
  margin-left: 8px;
  background: var(--bubble-incoming);
  padding: 12px 14px;
  border-radius: 7.5px;
  border-top-left-radius: 0;
  box-shadow: var(--shadow-sm);
  align-items: center;
  gap: 4px;
}

/* WhatsApp-style bubble tail */
#typing-box::before {
  content: "";
  position: absolute;
  top: 0;
  left: -8px;
  width: 8px;
  height: 13px;
  background: var(--bubble-incoming);
  clip-path: polygon(0 0, 100% 0, 100% 100%);
}

/* Header subtitle while the other side is typing */
.brand-subtitle.is-typing {
  color: var(--primary-color);
  font-weight: 500;
}

/* ==========================================================================
   CHAT FOOTER & INPUT
   ========================================================================== */

.chat-footer {
  min-height: var(--footer-height);
  background-color: var(--footer-bg);
  border-top: 1px solid var(--border-color);
  padding: 6px 10px max(10px, env(safe-area-inset-bottom, 0px)) 10px;
  display: flex;
  align-items: flex-end;
  gap: 8px;
  z-index: 25;
  position: relative;
  box-sizing: border-box;
  transition: padding-bottom 0.12s ease-out;
}

/* Solo cuando el teclado está efectivamente abierto y visible en pantalla reducimos el safe-area */
.chat-footer.keyboard-open {
  padding-bottom: 5px !important;
  min-height: 46px !important;
}

.btn-attach {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  border: none;
  background: transparent;
  color: var(--text-secondary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  margin-bottom: 1px;
  transition: background-color 0.15s, color 0.15s, transform 0.15s;
}

.btn-attach:hover {
  background-color: rgba(255, 255, 255, 0.08);
  color: var(--primary-color);
}

.btn-attach:active {
  transform: scale(0.92);
}

.input-wrapper {
  flex: 1;
  background-color: var(--input-bg);
  border-radius: 24px;
  padding: 4px 12px;
  display: flex;
  align-items: center;
  border: 1px solid var(--input-border);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.04);
  min-height: 40px;
}

.chat-input {
  width: 100%;
  border: none;
  background: transparent;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 16px;
  outline: none;
  padding: 6px 0;
  resize: none;
  max-height: 110px;
  line-height: 1.35;
}

.chat-input::placeholder {
  color: var(--text-secondary);
}

.btn-action-icon {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: none;
  background-color: var(--primary-color);
  color: var(--primary-contrast);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform 0.15s, background-color 0.15s;
  flex-shrink: 0;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.2);
  margin-bottom: 1px;
}

.btn-action-icon:hover {
  transform: scale(1.05);
}

.btn-action-icon:active {
  transform: scale(0.94);
}

/* ==========================================================================
   PWA INSTALLATION MODALS (ANDROID & IOS)
   ========================================================================== */

.modal-backdrop {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: var(--modal-overlay);
  backdrop-filter: blur(4px);
  z-index: 1000;
  display: none;
  align-items: flex-end;
  /* Bottom sheet on mobile */
  justify-content: center;
}

.modal-backdrop.open {
  display: flex;
}

.modal-backdrop-center {
  align-items: center !important;
  justify-content: center !important;
  padding: 24px 18px;
  box-sizing: border-box;
}

.center-card {
  background: var(--modal-bg);
  width: 100%;
  max-width: 370px;
  border-radius: 24px;
  padding: 30px 24px 24px 24px;
  box-shadow: 0 16px 40px rgba(0, 0, 0, 0.35);
  color: var(--text-primary);
  position: relative;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  box-sizing: border-box;
  border: 1px solid var(--border-color);
}

.center-card-icon {
  width: 68px;
  height: 68px;
  border-radius: 50%;
  background: rgba(0, 168, 132, 0.12);
  color: var(--primary-color, #00A884);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 18px;
  position: relative;
}

.center-card-badge-dot {
  position: absolute;
  top: 13px;
  right: 14px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #00A884;
  border: 2px solid var(--modal-bg);
  animation: pulse 1.5s infinite alternate;
}

.center-card-title {
  font-size: 19px;
  font-weight: 700;
  margin: 0 0 10px 0;
  color: var(--text-primary);
  line-height: 1.25;
}

.center-card-body {
  font-size: 14px;
  color: var(--text-secondary);
  line-height: 1.5;
  margin: 0 0 24px 0;
}

.center-card-actions {
  display: flex;
  width: 100%;
  gap: 12px;
}

.center-card-actions button {
  flex: 1;
  padding: 12px 10px;
  font-size: 14.5px;
  font-weight: 600;
  border-radius: 12px;
}

.modal-close-btn {
  position: absolute;
  top: 14px;
  right: 14px;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: none;
  background: transparent;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background-color 0.15s, color 0.15s;
}

.modal-close-btn:hover {
  background-color: rgba(0, 0, 0, 0.08);
  color: var(--text-primary);
}

.bottom-sheet {
  background: var(--modal-bg);
  width: 100%;
  max-width: 540px;
  border-top-left-radius: 24px;
  border-top-right-radius: 24px;
  padding: 24px 20px;
  box-shadow: var(--shadow-lg);
  color: var(--text-primary);
  position: relative;
}

.sheet-handle {
  width: 40px;
  height: 5px;
  background-color: var(--border-color);
  border-radius: 3px;
  margin: 0 auto 16px auto;
}

.sheet-header {
  display: flex;
  align-items: center;
  gap: 14px;
  margin-bottom: 14px;
}

.sheet-app-icon {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  box-shadow: var(--shadow-md);
}

.sheet-title {
  font-size: 18px;
  font-weight: 700;
  line-height: 1.2;
}

.sheet-subtitle {
  font-size: 13px;
  color: var(--text-secondary);
}

.sheet-body {
  font-size: 14px;
  color: var(--text-secondary);
  line-height: 1.45;
  margin-bottom: 20px;
}

.sheet-actions {
  display: flex;
  gap: 12px;
}

.btn-sheet-primary {
  flex: 1;
  background-color: var(--primary-color);
  color: var(--primary-contrast);
  font-weight: 600;
  font-size: 15px;
  padding: 12px;
  border-radius: 12px;
  border: none;
  cursor: pointer;
  transition: opacity 0.15s;
}

.btn-sheet-secondary {
  flex: 1;
  background-color: transparent;
  color: var(--text-secondary);
  font-weight: 500;
  font-size: 15px;
  padding: 12px;
  border-radius: 12px;
  border: 1px solid var(--border-color);
  cursor: pointer;
}

/* iOS Specific Guide Step-by-Step */
.ios-steps {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin: 16px 0;
}

.ios-step {
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 13.5px;
}

.step-num {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.15);
  color: var(--primary-color);
  font-weight: bold;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

/* ==========================================================================
   TOAST NOTIFICATION (DOM POPUP)
   ========================================================================== */

#toast-container {
  position: fixed;
  top: 74px;
  left: 50%;
  transform: translateX(-50%);
  z-index: 100;
  pointer-events: none;
}

.toast {
  background: var(--card-bg);
  color: var(--text-primary);
  border: 1px solid var(--border-color);
  padding: 10px 18px;
  border-radius: 20px;
  font-size: 13px;
  font-weight: 500;
  box-shadow: var(--shadow-md);
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 8px;
  pointer-events: auto;
}

/* ==========================================================================
   MENÚ DE ADJUNTOS (FOTOS, VIDEOS, DOCUMENTOS, AUDIOS)
   ========================================================================== */

.attach-menu {
  position: absolute;
  bottom: calc(var(--footer-height) + 6px);
  left: 14px;
  background-color: var(--card-bg);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 10px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.35);
  z-index: 50;
  min-width: 190px;
  backdrop-filter: blur(10px);
}

.attach-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 12px;
  border-radius: 10px;
  cursor: pointer;
  font-size: 13.5px;
  font-weight: 500;
  color: var(--text-primary);
  transition: background-color 0.15s ease;
  user-select: none;
}

.attach-item:hover {
  background-color: rgba(255, 255, 255, 0.08);
}

.attach-item:active {
  transform: scale(0.98);
}

.attach-icon {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #FFFFFF;
  flex-shrink: 0;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.2);
}

.attach-camera {
  background: linear-gradient(135deg, #e11d48, #f43f5e);
}

.attach-photo {
  background: linear-gradient(135deg, #a855f7, #ec4899);
}

.attach-doc {
  background: linear-gradient(135deg, #3b82f6, #6366f1);
}

/* ==========================================================================
   BARRA DE GRABACIÓN DE AUDIO EN VIVO
   ========================================================================== */

.recording-bar {
  position: absolute;
  left: 12px;
  right: 12px;
  bottom: calc(2px + env(safe-area-inset-bottom, 8px));
  height: 44px;
  background-color: var(--card-bg);
  border: 1px solid var(--border-color);
  border-radius: 24px;
  padding: 0 14px 0 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.3);
  z-index: 45;
}

.recording-indicator {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  font-weight: 600;
  color: #ef4444;
  font-family: -apple-system, BlinkMacSystemFont, "SF Mono", monospace;
}

.rec-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background-color: #ef4444;
  animation: pulse 0.9s infinite alternate;
}

.recording-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-rec-cancel,
.btn-rec-send {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  border: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform 0.15s;
}

.btn-rec-cancel {
  background: rgba(239, 68, 68, 0.15);
  color: #ef4444;
}

.btn-rec-cancel:hover {
  background: rgba(239, 68, 68, 0.25);
  transform: scale(1.05);
}

.btn-rec-send {
  background: var(--primary-color);
  color: #FFFFFF;
}

.btn-rec-send:hover {
  transform: scale(1.05);
}

/* ==========================================================================
   BURBUJAS MULTIMEDIA EN EL CHAT (FOTOS, VIDEOS, AUDIOS, DOCUMENTOS)
   ========================================================================== */

/* 1. Fotos */
.bubble-image-wrapper {
  margin: -4px -6px 6px -6px;
  border-radius: 8px;
  overflow: hidden;
  position: relative;
  cursor: pointer;
}

.bubble-image-wrapper img {
  display: block;
  width: 100%;
  max-width: 320px;
  min-height: 140px;
  max-height: 300px;
  object-fit: cover;
  border-radius: 8px;
  background: rgba(0, 0, 0, 0.05);
  transition: opacity 0.2s;
}

.bubble-image-wrapper:hover img {
  opacity: 0.93;
}

/* 2. Videos */
.bubble-video-wrapper {
  margin: -4px -6px 6px -6px;
  border-radius: 8px;
  overflow: hidden;
  background: #000;
  max-width: 320px;
}

.bubble-video-wrapper video {
  display: block;
  width: 100%;
  max-height: 280px;
  border-radius: 8px;
}

/* 3. Audios / Notas de Voz estilo WhatsApp */
.bubble-audio-wrapper {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 4px 0;
  min-width: 230px;
  max-width: 320px;
}

.audio-play-btn {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: rgba(0, 0, 0, 0.12);
  border: none;
  color: inherit;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
  transition: background-color 0.15s, transform 0.15s;
}

[data-theme="dark"] .audio-play-btn {
  background: rgba(255, 255, 255, 0.15);
}

.audio-play-btn:hover {
  transform: scale(1.08);
}

.audio-progress-box {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.audio-scrubber {
  width: 100%;
  height: 5px;
  background: rgba(0, 0, 0, 0.18);
  border-radius: 3px;
  cursor: pointer;
  position: relative;
  overflow: hidden;
}

[data-theme="dark"] .audio-scrubber {
  background: rgba(255, 255, 255, 0.2);
}

.audio-fill-bar {
  height: 100%;
  width: 0%;
  background-color: currentColor;
  border-radius: 3px;
  transition: width 0.1s linear;
}

.audio-time-row {
  display: flex;
  justify-content: space-between;
  font-size: 11px;
  opacity: 0.8;
  font-family: monospace;
}

/* 4. Archivos / Documentos */
.bubble-file-card {
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(0, 0, 0, 0.07);
  padding: 10px 12px;
  border-radius: 8px;
  margin: -2px -4px 6px -4px;
  text-decoration: none;
  color: inherit;
  transition: background-color 0.15s;
}

[data-theme="dark"] .bubble-file-card {
  background: rgba(255, 255, 255, 0.08);
}

.bubble-file-card:hover {
  background: rgba(0, 0, 0, 0.12);
}

[data-theme="dark"] .bubble-file-card:hover {
  background: rgba(255, 255, 255, 0.14);
}

.file-icon-box {
  width: 38px;
  height: 38px;
  border-radius: 8px;
  background: var(--primary-color);
  color: #FFFFFF;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.file-info {
  flex: 1;
  min-width: 0;
}

.file-name {
  font-weight: 600;
  font-size: 13.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  display: block;
}

.file-meta {
  font-size: 11px;
  opacity: 0.75;
  margin-top: 2px;
}

/* 5. Recordatorio de Turno (Card Calendario con Botonera) */
.appointment-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  min-width: 250px;
  max-width: 360px;
  margin: -2px 0 4px 0;
  text-decoration: none;
  color: inherit;
}

.appointment-card-header {
  display: flex;
  align-items: center;
  justify-content: flex-start;
}

.appointment-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--primary-color);
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.12);
  padding: 3px 8px;
  border-radius: 12px;
}

.appointment-body {
  display: flex;
  align-items: center;
  gap: 12px;
  background: rgba(0, 0, 0, 0.04);
  border-radius: 10px;
  padding: 10px;
  border: 1px solid rgba(0, 0, 0, 0.07);
}

[data-theme="dark"] .appointment-body {
  background: rgba(255, 255, 255, 0.06);
  border-color: rgba(255, 255, 255, 0.08);
}

/* Hoja de Calendario (Calendar Tear-off) */
.calendar-tearoff {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  width: 60px;
  min-width: 60px;
  background: #FFFFFF;
  border-radius: 8px;
  overflow: hidden;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.1);
  text-align: center;
  user-select: none;
  flex-shrink: 0;
}

[data-theme="dark"] .calendar-tearoff {
  background: #202C33;
  border-color: rgba(255, 255, 255, 0.12);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);
}

.calendar-tearoff .cal-month {
  width: 100%;
  background: #DC2626;
  color: #FFFFFF;
  font-size: 10px;
  font-weight: 800;
  padding: 2.5px 0;
  letter-spacing: 0.6px;
  text-transform: uppercase;
}

.calendar-tearoff .cal-day {
  font-size: 22px;
  font-weight: 800;
  line-height: 1.1;
  padding: 4px 0 1px 0;
  color: #111B21;
}

[data-theme="dark"] .calendar-tearoff .cal-day {
  color: #E9EDEF;
}

.calendar-tearoff .cal-weekday {
  font-size: 9.5px;
  font-weight: 600;
  text-transform: uppercase;
  color: #667781;
  padding-bottom: 3.5px;
}

[data-theme="dark"] .calendar-tearoff .cal-weekday {
  color: #8696A0;
}

/* Columna de detalles */
.appointment-info-col {
  display: flex;
  flex-direction: column;
  gap: 4px;
  flex: 1;
  min-width: 0;
  justify-content: center;
}

.appointment-info-row {
  display: flex;
  align-items: center;
  gap: 7px;
  font-size: 12.5px;
  line-height: 1.3;
}

.appointment-info-row .info-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 16px;
  color: var(--primary-color);
  flex-shrink: 0;
}

.appointment-info-row .info-text {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.appointment-info-row .info-time {
  font-weight: 700;
  font-size: 13.5px;
  color: #111B21;
}

[data-theme="dark"] .appointment-info-row .info-time {
  color: #E9EDEF;
}

.appointment-info-row .info-prof {
  font-weight: 600;
  color: var(--text-primary);
}

.appointment-info-row .info-loc {
  font-size: 11.5px;
  color: var(--text-secondary);
}

.appointment-notes-box {
  display: flex;
  align-items: flex-start;
  gap: 6px;
  font-size: 11px;
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.08);
  padding: 4px 7px;
  border-radius: 5px;
  margin-top: 3px;
  color: var(--text-secondary);
  line-height: 1.3;
}

.appointment-notes-box svg {
  flex-shrink: 0;
  margin-top: 1px;
  color: var(--primary-color);
}

/* Botonera de acciones */
.appointment-actions-bar {
  display: grid;
  gap: 6px;
  width: 100%;
  margin-top: 2px;
}

.appointment-actions-bar.grid-2 {
  grid-template-columns: repeat(2, 1fr);
}

.appointment-actions-bar.grid-3 {
  grid-template-columns: repeat(3, 1fr);
}

.appointment-actions-bar.grid-stacked {
  grid-template-columns: 1fr;
}

@media (max-width: 360px) {
  .appointment-actions-bar.grid-3 {
    grid-template-columns: repeat(auto-fit, minmax(90px, 1fr));
  }
}

.appointment-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 5px;
  padding: 7px 8px;
  border-radius: 7px;
  font-size: 12px;
  font-weight: 600;
  text-decoration: none;
  text-align: center;
  transition: all 0.16s ease;
  cursor: pointer;
  border: 1px solid transparent;
  box-sizing: border-box;
  -webkit-tap-highlight-color: transparent;
  white-space: nowrap;
}

.appointment-btn:active {
  transform: scale(0.97);
}

/* Estilo Primario (Confirmar) */
.appointment-btn.btn-primary {
  background: var(--primary-color, #00A884);
  color: #FFFFFF;
  border-color: var(--primary-color, #00A884);
  box-shadow: 0 1px 3px rgba(0, 168, 132, 0.2);
}

.appointment-btn.btn-primary:hover {
  filter: brightness(1.08);
  transform: translateY(-1px);
}

/* Estilo Secundario (Reprogramar) */
.appointment-btn.btn-secondary {
  background: rgba(245, 158, 11, 0.12);
  color: #B45309;
  border-color: rgba(245, 158, 11, 0.35);
}

[data-theme="dark"] .appointment-btn.btn-secondary {
  background: rgba(245, 158, 11, 0.18);
  color: #FBBF24;
  border-color: rgba(245, 158, 11, 0.4);
}

.appointment-btn.btn-secondary:hover {
  background: rgba(245, 158, 11, 0.22);
  transform: translateY(-1px);
}

/* Estilo Destructivo (Cancelar) */
.appointment-btn.btn-danger {
  background: rgba(239, 68, 68, 0.1);
  color: #DC2626;
  border-color: rgba(239, 68, 68, 0.3);
}

[data-theme="dark"] .appointment-btn.btn-danger {
  background: rgba(239, 68, 68, 0.16);
  color: #F87171;
  border-color: rgba(239, 68, 68, 0.4);
}

.appointment-btn.btn-danger:hover {
  background: rgba(239, 68, 68, 0.2);
  transform: translateY(-1px);
}

/* Acciones reply usadas: deshabilitadas (persistido), la elegida queda resaltada */
button.appointment-btn {
  font-family: inherit;
}

.appointment-btn.is-disabled,
.appointment-btn:disabled {
  opacity: 0.45;
  cursor: not-allowed;
  filter: grayscale(0.4);
  transform: none;
  box-shadow: none;
}

.appointment-btn.is-disabled:hover,
.appointment-btn:disabled:hover {
  transform: none;
  filter: grayscale(0.4);
}

.appointment-btn.is-disabled.is-selected {
  opacity: 0.85;
  filter: none;
}

.appointment-extra-text {
  font-size: 11.5px;
  color: var(--text-secondary);
  margin-top: 2px;
  line-height: 1.35;
}

/* ==========================================================================
   COMPONENTES ENRIQUECIDOS (RICH CARDS)
   ========================================================================== */

/* 1. TICKET DE PAGO & PRESUPUESTO */
.ticket-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  min-width: 260px;
  max-width: 360px;
  background: #FFFFFF;
  border-radius: 12px;
  padding: 12px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.08);
  color: #111B21;
}

[data-theme="dark"] .ticket-card {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.35);
  color: #E9EDEF;
}

.ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-bottom: 8px;
}

.ticket-brand {
  display: flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
  font-size: 13.5px;
}

.ticket-badge {
  font-size: 10.5px;
  font-weight: 700;
  background: rgba(0, 0, 0, 0.06);
  padding: 2px 7px;
  border-radius: 10px;
  color: var(--text-secondary);
}

[data-theme="dark"] .ticket-badge {
  background: rgba(255, 255, 255, 0.1);
}

.ticket-perforation {
  border-bottom: 2px dashed rgba(0, 0, 0, 0.12);
  margin: 0 -4px;
}

[data-theme="dark"] .ticket-perforation {
  border-bottom-color: rgba(255, 255, 255, 0.14);
}

.ticket-items-list {
  display: flex;
  flex-direction: column;
  gap: 5px;
  padding: 6px 0;
}

.ticket-item-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 12.5px;
  line-height: 1.35;
}

.ticket-qty {
  font-weight: 700;
  font-size: 11px;
  color: var(--primary-color);
}

.ticket-item-price {
  font-weight: 600;
  font-variant-numeric: tabular-nums;
}

.ticket-subdivider {
  border-bottom: 1px solid rgba(0, 0, 0, 0.07);
  margin: 4px 0;
}

[data-theme="dark"] .ticket-subdivider {
  border-bottom-color: rgba(255, 255, 255, 0.08);
}

.ticket-discount-row {
  color: #059669;
  font-weight: 600;
}

[data-theme="dark"] .ticket-discount-row {
  color: #34D399;
}

.ticket-shipping-row {
  color: var(--text-secondary);
  font-size: 11.5px;
}

.ticket-total-box {
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: rgba(0, 0, 0, 0.04);
  padding: 8px 10px;
  border-radius: 8px;
  margin-top: 6px;
}

[data-theme="dark"] .ticket-total-box {
  background: rgba(255, 255, 255, 0.06);
}

.ticket-total-label {
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.5px;
  color: var(--text-secondary);
}

.ticket-total-value {
  font-size: 17px;
  font-weight: 800;
  color: var(--primary-color);
  font-variant-numeric: tabular-nums;
}

.ticket-status-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 6px;
  margin-top: 6px;
  text-align: center;
  letter-spacing: 0.4px;
}

.ticket-status-pill.status-pending {
  background: rgba(245, 158, 11, 0.15);
  color: #D97706;
}

[data-theme="dark"] .ticket-status-pill.status-pending {
  background: rgba(245, 158, 11, 0.22);
  color: #FBBF24;
}

.ticket-status-pill.status-paid {
  background: rgba(16, 185, 129, 0.15);
  color: #059669;
}

[data-theme="dark"] .ticket-status-pill.status-paid {
  background: rgba(16, 185, 129, 0.22);
  color: #34D399;
}

.ticket-actions-bar {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 6px;
}

/* Botón característico oficial Mercado Pago */
.interactive-btn.btn-mercadopago {
  background: #009EE3;
  color: #FFFFFF;
  border-color: #009EE3;
  box-shadow: 0 2px 6px rgba(0, 158, 227, 0.35);
  font-weight: 700;
  font-size: 13px;
  padding: 9px 12px;
}

.interactive-btn.btn-mercadopago:hover {
  background: #0089C7;
  border-color: #0089C7;
  transform: translateY(-1px);
}

.interactive-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 12.5px;
  font-weight: 600;
  text-decoration: none;
  text-align: center;
  transition: all 0.16s ease;
  cursor: pointer;
  border: 1px solid transparent;
  box-sizing: border-box;
}

.interactive-btn:active {
  transform: scale(0.98);
}

.interactive-btn.btn-primary {
  background: var(--primary-color, #00A884);
  color: #FFFFFF;
  border-color: var(--primary-color, #00A884);
}

.interactive-btn.btn-primary:hover {
  filter: brightness(1.08);
  transform: translateY(-1px);
}

.interactive-btn.btn-secondary {
  background: rgba(0, 0, 0, 0.06);
  color: var(--text-primary);
  border-color: rgba(0, 0, 0, 0.1);
}

[data-theme="dark"] .interactive-btn.btn-secondary {
  background: rgba(255, 255, 255, 0.09);
  color: #E9EDEF;
  border-color: rgba(255, 255, 255, 0.12);
}

.interactive-btn.btn-secondary:hover {
  background: rgba(0, 0, 0, 0.1);
  transform: translateY(-1px);
}

.ticket-extra-note {
  font-size: 11px;
  color: var(--text-secondary);
  line-height: 1.35;
}

/* 2. TRACKER DE DELIVERY / PEDIDO EN VIVO */
.delivery-tracker-card {
  display: flex;
  flex-direction: column;
  gap: 10px;
  width: 100%;
  min-width: 260px;
  max-width: 360px;
  background: #FFFFFF;
  border-radius: 12px;
  padding: 12px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.08);
}

[data-theme="dark"] .delivery-tracker-card {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.35);
}

.tracker-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.tracker-order-info {
  display: flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
  font-size: 13px;
}

.tracker-eta-badge {
  font-size: 11px;
  font-weight: 700;
  background: rgba(16, 185, 129, 0.15);
  color: #059669;
  padding: 3px 8px;
  border-radius: 12px;
}

[data-theme="dark"] .tracker-eta-badge {
  background: rgba(16, 185, 129, 0.22);
  color: #34D399;
}

/* Stepper horizontal */
.tracker-stepper {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 4px 4px 4px;
}

.tracker-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  position: relative;
  z-index: 1;
  flex: 1;
}

.tracker-bullet {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  transition: all 0.2s ease;
}

.tracker-step.step-completed .tracker-bullet {
  background: #00A884;
  color: #FFFFFF;
}

.tracker-step.step-active .tracker-bullet {
  background: #00A884;
  color: #FFFFFF;
  box-shadow: 0 0 0 4px rgba(0, 168, 132, 0.25);
}

.bullet-pulse {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #FFFFFF;
  animation: pulse-ring 1.5s cubic-bezier(0.215, 0.61, 0.355, 1) infinite;
}

@keyframes pulse-ring {
  0% { transform: scale(0.9); opacity: 1; }
  50% { transform: scale(1.3); opacity: 0.7; }
  100% { transform: scale(0.9); opacity: 1; }
}

.tracker-step.step-pending .tracker-bullet {
  background: rgba(0, 0, 0, 0.08);
  color: var(--text-secondary);
}

[data-theme="dark"] .tracker-step.step-pending .tracker-bullet {
  background: rgba(255, 255, 255, 0.1);
}

.tracker-label {
  font-size: 10px;
  font-weight: 600;
  color: var(--text-secondary);
  text-align: center;
  white-space: nowrap;
}

.tracker-step.step-active .tracker-label {
  color: var(--text-primary);
  font-weight: 700;
}

.tracker-connector {
  flex: 1;
  height: 2px;
  background: rgba(0, 0, 0, 0.1);
  margin-top: -16px;
}

[data-theme="dark"] .tracker-connector {
  background: rgba(255, 255, 255, 0.12);
}

.tracker-details-box {
  background: rgba(0, 0, 0, 0.04);
  padding: 8px 10px;
  border-radius: 8px;
  display: flex;
  flex-direction: column;
  gap: 5px;
  font-size: 12px;
}

[data-theme="dark"] .tracker-details-box {
  background: rgba(255, 255, 255, 0.06);
}

.tracker-info-row {
  display: flex;
  align-items: center;
  gap: 6px;
}

.tracker-actions-bar {
  display: flex;
  gap: 6px;
}

.tracker-actions-bar .interactive-btn {
  flex: 1;
}

.tracker-fallback-note {
  font-size: 11px;
  color: var(--text-secondary);
}

/* 3. ENCUESTA DE SATISFACCIÓN (CSAT / NPS) */
.survey-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  min-width: 250px;
  max-width: 350px;
  background: #FFFFFF;
  border-radius: 12px;
  padding: 12px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.08);
  text-align: center;
}

[data-theme="dark"] .survey-card {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.35);
}

.survey-title {
  font-weight: 700;
  font-size: 13.5px;
  color: var(--text-primary);
}

.survey-subtitle {
  font-size: 11px;
  color: var(--text-secondary);
  margin-top: 2px;
}

.survey-stars-row {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 0;
}

.survey-star-btn {
  background: transparent;
  border: none;
  padding: 4px;
  cursor: pointer;
  color: #D1D5DB;
  transition: all 0.18s ease;
  border-radius: 6px;
}

.survey-star-btn:hover,
.survey-star-btn:hover ~ .survey-star-btn {
  color: #F59E0B;
  transform: scale(1.18);
}

.survey-stars-row:hover .survey-star-btn {
  color: #F59E0B;
}

.survey-star-btn:active {
  transform: scale(0.9);
}

.survey-emojis-row {
  display: flex;
  gap: 6px;
  justify-content: space-around;
  padding: 6px 0;
}

.survey-emoji-btn {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  background: rgba(0, 0, 0, 0.04);
  border: 1px solid rgba(0, 0, 0, 0.08);
  border-radius: 8px;
  padding: 8px 6px;
  flex: 1;
  cursor: pointer;
  transition: all 0.16s ease;
}

[data-theme="dark"] .survey-emoji-btn {
  background: rgba(255, 255, 255, 0.06);
  border-color: rgba(255, 255, 255, 0.1);
}

.survey-emoji-btn:hover {
  background: rgba(0, 0, 0, 0.08);
  transform: translateY(-2px);
}

[data-theme="dark"] .survey-emoji-btn:hover {
  background: rgba(255, 255, 255, 0.12);
}

.survey-emoji-btn .emoji-icon {
  font-size: 20px;
}

.survey-emoji-btn .emoji-text {
  font-size: 10px;
  font-weight: 600;
  color: var(--text-secondary);
}

.survey-voted-badge {
  background: rgba(16, 185, 129, 0.12);
  color: #059669;
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 12px;
  font-weight: 600;
}

[data-theme="dark"] .survey-voted-badge {
  background: rgba(16, 185, 129, 0.2);
  color: #34D399;
}

.survey-footer-hint {
  font-size: 11px;
  color: var(--text-secondary);
}

/* 4. CARRUSEL HORIZONTAL DE PRODUCTOS */
.product-carousel-wrapper {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  max-width: 420px;
  margin: -2px 0 4px 0;
}

.carousel-header {
  display: flex;
  align-items: center;
  gap: 6px;
  font-weight: 700;
  font-size: 13px;
}

.product-carousel-track {
  display: flex;
  gap: 10px;
  overflow-x: auto;
  scroll-snap-type: x mandatory;
  -webkit-overflow-scrolling: touch;
  padding-bottom: 6px;
  scrollbar-width: thin;
}

.carousel-card-item {
  flex: 0 0 160px;
  scroll-snap-align: start;
  background: #FFFFFF;
  border-radius: 10px;
  border: 1px solid rgba(0, 0, 0, 0.08);
  overflow: hidden;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.06);
  display: flex;
  flex-direction: column;
  position: relative;
}

[data-theme="dark"] .carousel-card-item {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 3px 10px rgba(0, 0, 0, 0.3);
}

.carousel-card-badge {
  position: absolute;
  top: 6px;
  left: 6px;
  background: #EF4444;
  color: #FFFFFF;
  font-size: 9.5px;
  font-weight: 800;
  padding: 2px 6px;
  border-radius: 6px;
  z-index: 2;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.2);
}

.carousel-card-img-box {
  width: 100%;
  height: 110px;
  background: rgba(0, 0, 0, 0.03);
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: hidden;
}

.carousel-card-img-box img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  transition: transform 0.2s ease;
}

.carousel-card-item:hover .carousel-card-img-box img {
  transform: scale(1.05);
}

.carousel-img-placeholder {
  font-size: 32px;
}

.carousel-card-body {
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  flex: 1;
}

.carousel-card-title {
  font-size: 12px;
  font-weight: 700;
  line-height: 1.25;
  display: -webkit-box;
  line-clamp: 2;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.carousel-card-subtitle {
  font-size: 10.5px;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.carousel-card-price-row {
  display: flex;
  align-items: baseline;
  gap: 6px;
  margin-top: 2px;
}

.carousel-price-now {
  font-size: 13.5px;
  font-weight: 800;
  color: var(--primary-color);
}

.carousel-price-old {
  font-size: 10.5px;
  text-decoration: line-through;
  color: var(--text-secondary);
}

.carousel-buy-btn {
  margin-top: auto;
  padding: 5px 8px;
  font-size: 11px;
}

.carousel-extra-note {
  font-size: 11px;
  color: var(--text-secondary);
}

/* 5. AVISO PREVENTIVO / SERVICIO / VACUNA */
.service-reminder-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  min-width: 250px;
  max-width: 360px;
  background: #FFFFFF;
  border-radius: 12px;
  padding: 12px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.08);
}

[data-theme="dark"] .service-reminder-card {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.35);
}

.service-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.service-category-pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 11px;
  font-weight: 700;
  color: var(--primary-color);
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.1);
  padding: 3px 8px;
  border-radius: 10px;
}

.category-vaccine .service-category-pill {
  color: #0284c7;
  background: rgba(2, 132, 199, 0.12);
}
.category-health .service-category-pill {
  color: #e11d48;
  background: rgba(225, 29, 72, 0.12);
}
.category-maintenance .service-category-pill {
  color: #d97706;
  background: rgba(217, 119, 6, 0.12);
}
.category-car .service-category-pill {
  color: #4f46e5;
  background: rgba(79, 70, 229, 0.12);
}

[data-theme="dark"] .category-vaccine .service-category-pill {
  color: #38bdf8;
  background: rgba(56, 189, 248, 0.18);
}
[data-theme="dark"] .category-health .service-category-pill {
  color: #fb7185;
  background: rgba(251, 113, 133, 0.18);
}
[data-theme="dark"] .category-maintenance .service-category-pill {
  color: #fbbf24;
  background: rgba(251, 191, 36, 0.18);
}
[data-theme="dark"] .category-car .service-category-pill {
  color: #818cf8;
  background: rgba(129, 140, 248, 0.18);
}

.service-due-badge {
  font-size: 10.5px;
  font-weight: 700;
  background: rgba(245, 158, 11, 0.15);
  color: #D97706;
  padding: 3px 8px;
  border-radius: 10px;
}

[data-theme="dark"] .service-due-badge {
  background: rgba(245, 158, 11, 0.22);
  color: #FBBF24;
}

.service-title-text {
  font-size: 14px;
  font-weight: 800;
  line-height: 1.3;
}

.service-subtitle-text {
  font-size: 12px;
  color: var(--text-secondary);
  margin-top: 2px;
}

.service-details-box {
  background: rgba(0, 0, 0, 0.04);
  border-radius: 8px;
  padding: 8px;
  margin-top: 6px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 11.5px;
}

[data-theme="dark"] .service-details-box {
  background: rgba(255, 255, 255, 0.06);
}

.service-detail-row {
  display: flex;
  justify-content: space-between;
}

.detail-label {
  color: var(--text-secondary);
}

.detail-value {
  font-weight: 600;
  text-align: right;
}

.service-actions-bar {
  display: flex;
  gap: 6px;
  margin-top: 4px;
}

.service-actions-bar .interactive-btn {
  flex: 1;
}

.service-extra-note {
  font-size: 11px;
  color: var(--text-secondary);
}

/* 6. DOCUMENTACIÓN MÉDICA / OFICIAL */
.medical-doc-card {
  display: flex;
  flex-direction: column;
  gap: 8px;
  width: 100%;
  min-width: 260px;
  max-width: 360px;
  background: #FFFFFF;
  border-radius: 12px;
  padding: 12px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.08);
}

[data-theme="dark"] .medical-doc-card {
  background: #1F2C34;
  border-color: rgba(255, 255, 255, 0.1);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.35);
}

.medical-doc-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.medical-badge {
  font-size: 11px;
  font-weight: 700;
  color: var(--primary-color);
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.1);
  padding: 3px 8px;
  border-radius: 10px;
}

.medical-protocol {
  font-size: 10px;
  color: var(--text-secondary);
  font-family: monospace;
}

.medical-doc-title-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 4px 0;
}

.medical-icon-box {
  width: 38px;
  height: 38px;
  border-radius: 8px;
  background: var(--primary-color);
  color: #FFFFFF;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.doc-main-title {
  font-size: 13.5px;
  font-weight: 700;
  line-height: 1.25;
}

.doc-file-meta {
  font-size: 11px;
  color: var(--text-secondary);
  margin-top: 2px;
}

.medical-meta-grid {
  background: rgba(0, 0, 0, 0.04);
  border-radius: 8px;
  padding: 8px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  font-size: 11.5px;
}

[data-theme="dark"] .medical-meta-grid {
  background: rgba(255, 255, 255, 0.06);
}

.meta-item {
  display: flex;
  justify-content: space-between;
}

.meta-label {
  color: var(--text-secondary);
}

.meta-val {
  font-weight: 600;
  text-align: right;
}

.medical-doc-actions {
  display: flex;
  gap: 6px;
  margin-top: 4px;
}

.medical-doc-actions .interactive-btn {
  flex: 1;
}

.medical-extra-note {
  font-size: 11px;
  color: var(--text-secondary);
}

/* ==========================================================================
   7. BANNER PROMOCIONAL DESTACADO / HERO BANNER / CUPÓN
   ========================================================================== */
.promo-banner-card {
  width: 100%;
  max-width: 320px;
  background: var(--bg-card, #ffffff);
  border-radius: 14px;
  overflow: hidden;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.08);
  border: 1px solid rgba(0, 0, 0, 0.06);
  display: flex;
  flex-direction: column;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

[data-theme="dark"] .promo-banner-card {
  background: var(--bubble-in-bg, #202c33);
  border-color: rgba(255, 255, 255, 0.08);
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.3);
}

.promo-banner-media {
  position: relative;
  width: 100%;
  aspect-ratio: 16 / 9;
  background: #111b21;
  overflow: hidden;
}

.promo-banner-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
  transition: transform 0.3s ease;
}

.promo-banner-card:hover .promo-banner-img {
  transform: scale(1.03);
}

.promo-banner-badge {
  position: absolute;
  top: 10px;
  left: 10px;
  background: linear-gradient(135deg, #e91e63, #ff5722);
  color: #FFFFFF;
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 4px 10px;
  border-radius: 20px;
  box-shadow: 0 2px 8px rgba(233, 30, 99, 0.4);
  backdrop-filter: blur(4px);
}

.promo-header-no-img {
  padding: 12px 14px 0 14px;
}

.promo-banner-badge-inline {
  display: inline-block;
  background: linear-gradient(135deg, #e91e63, #ff5722);
  color: #FFFFFF;
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 3px 8px;
  border-radius: 6px;
}

.promo-banner-content {
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.promo-banner-title {
  font-size: 15px;
  font-weight: 700;
  line-height: 1.3;
  color: var(--text-primary);
}

.promo-banner-sub {
  font-size: 12.5px;
  color: var(--text-secondary);
  line-height: 1.4;
}

.promo-coupon-box {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(0, 168, 132, 0.08);
  border: 1.5px dashed var(--primary-color);
  border-radius: 8px;
  padding: 8px 10px;
  margin: 4px 0;
  gap: 8px;
}

[data-theme="dark"] .promo-coupon-box {
  background: rgba(0, 168, 132, 0.12);
  border-color: rgba(0, 168, 132, 0.6);
}

.promo-coupon-info {
  display: flex;
  flex-direction: column;
}

.promo-coupon-tag {
  font-size: 9.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--primary-color);
}

.promo-coupon-code {
  font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
  font-size: 14px;
  font-weight: 800;
  letter-spacing: 1px;
  color: var(--text-primary);
}

.promo-btn-copy {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background: var(--primary-color);
  color: #FFFFFF;
  border: none;
  border-radius: 6px;
  padding: 6px 10px;
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.promo-btn-copy:hover {
  filter: brightness(1.1);
  transform: translateY(-1px);
}

.promo-btn-copy.copied {
  background: #10b981 !important;
}

.promo-validity {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  color: var(--text-secondary);
  font-style: italic;
}

.promo-clock-icon {
  font-size: 12px;
}

.promo-actions-bar {
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-top: 4px;
}

.btn-promo-cta {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  background: var(--primary-color);
  color: #FFFFFF !important;
  font-weight: 700;
  font-size: 13.5px;
  padding: 10px 14px;
  border-radius: 8px;
  text-decoration: none;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.12);
  transition: all 0.2s ease;
}

.btn-promo-cta:hover {
  filter: brightness(1.08);
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.18);
}

.promo-extra-note {
  font-size: 11px;
  color: var(--text-secondary);
  padding: 0 14px 10px 14px;
}

/* ==========================================================================
   MODAL DE PERFIL / CONTACTO (ESTILO WHATSAPP BUSINESS)
   ========================================================================== */

.contact-modal {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background-color: rgba(0, 0, 0, 0.6);
  z-index: 100;
  display: flex;
  justify-content: flex-end;
  backdrop-filter: blur(4px);
}

.contact-panel {
  width: 100%;
  max-width: 440px;
  height: 100%;
  background-color: var(--bg-app);
  color: var(--text-primary);
  display: flex;
  flex-direction: column;
  box-shadow: -4px 0 24px rgba(0, 0, 0, 0.35);
  overflow: hidden;
}

.contact-header-bar {
  height: 56px;
  background-color: var(--header-bg);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  padding: 0 16px;
  gap: 16px;
  flex-shrink: 0;
}

.contact-header-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--text-primary);
}

.contact-scroll-content {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.contact-hero-card {
  background-color: var(--card-bg);
  border-radius: 16px;
  border: 1px solid var(--border-color);
  padding: 24px 16px 20px 16px;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  box-shadow: var(--shadow-sm);
}

.contact-avatar-wrapper {
  width: 110px;
  height: 110px;
  border-radius: 50%;
  padding: 3px;
  border: 3px solid var(--primary-color);
  margin-bottom: 12px;
  background: #FFFFFF;
}

.contact-hero-avatar {
  width: 100%;
  height: 100%;
  border-radius: 50%;
  object-fit: cover;
}

.contact-name-row {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 4px;
}

.contact-hero-name {
  font-size: 19px;
  font-weight: 700;
}

.contact-badge-pill {
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.12);
  color: var(--primary-color);
  font-size: 11.5px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 12px;
  margin-bottom: 6px;
  display: inline-block;
}

.contact-status-text {
  font-size: 13px;
  color: var(--text-secondary);
  margin-bottom: 20px;
}

.contact-quick-actions {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 12px;
  width: 100%;
  padding-top: 14px;
  border-top: 1px solid var(--border-color);
}

.quick-action-btn {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  text-decoration: none;
  color: var(--primary-color);
  background: transparent;
  border: none;
  cursor: pointer;
  font-size: 11px;
  font-weight: 500;
  font-family: inherit;
  transition: transform 0.15s;
}

.quick-action-btn:hover {
  transform: translateY(-2px);
}

.quick-icon-circle {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.12);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.15s;
}

.quick-action-btn:hover .quick-icon-circle {
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.22);
}

.contact-details-group {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.contact-info-card {
  background-color: var(--card-bg);
  border: 1px solid var(--border-color);
  border-radius: 14px;
  padding: 14px 16px;
  display: flex;
  align-items: flex-start;
  gap: 14px;
  box-shadow: var(--shadow-sm);
}

.contact-card-icon {
  color: var(--primary-color);
  margin-top: 2px;
  flex-shrink: 0;
}

.contact-card-body {
  flex: 1;
  min-width: 0;
}

.card-label {
  font-size: 11.5px;
  color: var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  font-weight: 600;
  display: block;
  margin-bottom: 3px;
}

.card-value {
  font-size: 13.5px;
  color: var(--text-primary);
  line-height: 1.4;
  word-break: break-word;
}

.card-link {
  display: inline-block;
  margin-top: 5px;
  color: var(--primary-color);
  font-size: 12.5px;
  font-weight: 600;
  text-decoration: none;
}

.card-link:hover {
  text-decoration: underline;
}

.card-link-phone {
  color: var(--primary-color);
  text-decoration: none;
  font-weight: 600;
}

/* ==========================================================================
   LIGHTBOX MODAL (PANTALLA COMPLETA PARA FOTOS)
   ========================================================================== */

.lightbox-modal {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(0, 0, 0, 0.95);
  z-index: 200;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
}

.lightbox-header {
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  min-height: calc(56px + env(safe-area-inset-top, 0px));
  padding-top: env(safe-area-inset-top, 0px);
  padding-bottom: 6px;
  padding-left: max(16px, env(safe-area-inset-left, 16px));
  padding-right: max(16px, env(safe-area-inset-right, 16px));
  display: flex;
  align-items: center;
  justify-content: space-between;
  color: #FFFFFF;
  z-index: 210;
  box-sizing: border-box;
}

.lightbox-caption {
  font-size: 14px;
  font-weight: 500;
}

.lightbox-close {
  color: #FFFFFF;
  font-size: 22px;
  cursor: pointer;
}

.lightbox-content {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  width: 100%;
}

.lightbox-content img {
  max-width: 95vw;
  max-height: 85vh;
  object-fit: contain;
  border-radius: 8px;
  box-shadow: 0 8px 30px rgba(0, 0, 0, 0.7);
}

/* ==========================================================================
   HISTORICAL PAGINATION (SCROLL HACIA ARRIBA COMO EN WHATSAPP)
   ========================================================================== */

.history-loader {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 0;
  width: 100%;
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 500;
  animation: fadeIn 0.25s ease-out;
}

.spinner-ring {
  width: 16px;
  height: 16px;
  border: 2px solid rgba(0, 168, 132, 0.25);
  border-top-color: var(--primary-color);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

/* ==========================================================================
   MARCAS DE SISTEMA / CICLO DE VIDA (INICIO Y CIERRE DE CONVERSACIÓN)
   ========================================================================== */

.bubble-system-pill {
  align-self: center;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  max-width: 90%;
  margin: 10px auto;
  padding: 6px 14px;
  border-radius: 8px;
  background-color: #FFF2B2;
  /* WhatsApp light system pill gold/yellow */
  color: #54656F;
  font-size: 12px;
  line-height: 1.4;
  text-align: center;
  box-shadow: 0 1px 2px rgba(11, 20, 26, 0.12);
  user-select: none;
}

[data-theme="dark"] .bubble-system-pill {
  background-color: #182229;
  color: #8696A0;
  border: 1px solid rgba(255, 255, 255, 0.06);
}

.bubble-system-pill.system-started {
  border-left: 3px solid var(--primary-color);
}

.bubble-system-pill.system-closed {
  border-left: 3px solid #E53935;
  background-color: #FFEBEE;
  color: #C62828;
}

[data-theme="dark"] .bubble-system-pill.system-closed {
  background-color: rgba(229, 57, 53, 0.12);
  color: #EF5350;
  border-left-color: #EF5350;
}

.system-pill-icon {
  display: inline-flex;
  align-items: center;
  flex-shrink: 0;
}

/* BANNER DE CONVERSACIÓN FINALIZADA */
.chat-closed-banner {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 16px;
  background-color: rgba(0, 0, 0, 0.05);
  border-top: 1px solid var(--border-color);
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 500;
  text-align: center;
  backdrop-filter: blur(8px);
  z-index: 20;
}

[data-theme="dark"] .chat-closed-banner {
  background-color: rgba(255, 255, 255, 0.04);
}

/* ==========================================================================
   SEPARADORES DE FECHA Y PÍLDORA ADHESIVA FLOTANTE
   ========================================================================== */

.chat-date-separator {
  display: flex;
  justify-content: center;
  margin: 14px 0 10px 0;
  width: 100%;
}

.chat-date-pill {
  display: inline-block;
  background-color: var(--bg-secondary, #FFFFFF);
  color: var(--text-secondary, #54656F);
  font-size: 12px;
  font-weight: 500;
  padding: 5px 12px;
  border-radius: 7.5px;
  box-shadow: 0 1px 0.5px rgba(11, 20, 26, 0.13);
  letter-spacing: 0.01em;
  text-transform: capitalize;
  user-select: none;
}

[data-theme="dark"] .chat-date-pill {
  background-color: #182229;
  color: #8696A0;
  box-shadow: 0 1px 0.5px rgba(0, 0, 0, 0.2);
}

.chat-floating-date {
  position: absolute;
  top: 66px;
  left: 50%;
  transform: translateX(-50%);
  background-color: var(--bg-secondary, #FFFFFF);
  color: var(--text-secondary, #54656F);
  font-size: 12px;
  font-weight: 500;
  padding: 5px 14px;
  border-radius: 7.5px;
  box-shadow: 0 2px 6px rgba(11, 20, 26, 0.18);
  z-index: 25;
  pointer-events: none;
  opacity: 0;
  transition: opacity 0.2s ease, top 0.08s linear;
  letter-spacing: 0.01em;
  text-transform: capitalize;
}

[data-theme="dark"] .chat-floating-date {
  background-color: #182229;
  color: #8696A0;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.3);
}

.chat-floating-date.visible {
  opacity: 1;
}

/* ==========================================================================
   BOTÓN FLOTANTE SCROLL TO BOTTOM (IR AL FINAL)
   ========================================================================== */

.btn-scroll-bottom {
  position: absolute;
  right: 16px;
  bottom: calc(var(--footer-height, 50px) + max(14px, env(safe-area-inset-bottom, 8px)));
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--card-bg, #ffffff);
  color: var(--text-secondary, #54656f);
  border: 1px solid var(--border-color);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.22);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  z-index: 35;
  opacity: 0;
  transform: translateY(8px) scale(0.85);
  transition: opacity 0.2s ease, transform 0.2s cubic-bezier(0.34, 1.56, 0.64, 1), background-color 0.15s, color 0.15s;
  pointer-events: none;
}

.btn-scroll-bottom.visible {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

.btn-scroll-bottom:hover {
  background: var(--bg-hover, #2a3942);
  color: var(--primary-color);
  transform: scale(1.06);
}

.btn-scroll-bottom:active {
  transform: scale(0.92);
}

.scroll-bottom-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  background: var(--primary-color, #00a884);
  color: #FFFFFF;
  font-size: 11px;
  font-weight: 700;
  min-width: 18px;
  height: 18px;
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 4px;
  box-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
}

/* ==========================================================================
   MODAL PREVISUALIZADOR DE PDF INTERACTIVO
   ========================================================================== */

.pdf-modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.8);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  z-index: 1000;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 16px;
  box-sizing: border-box;
}

.pdf-modal-dialog {
  background: var(--card-bg, #111b21);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  width: 100%;
  max-width: 920px;
  height: 88vh;
  max-height: 850px;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.6);
}

.pdf-modal-header {
  min-height: calc(58px + env(safe-area-inset-top, 0px));
  padding-top: env(safe-area-inset-top, 0px);
  padding-bottom: 4px;
  padding-left: max(16px, env(safe-area-inset-left, 16px));
  padding-right: max(16px, env(safe-area-inset-right, 16px));
  background: var(--header-bg, #202c33);
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--border-color);
  flex-shrink: 0;
  box-sizing: border-box;
}

.pdf-title-box {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
  flex: 1;
}

.pdf-icon-badge {
  width: 38px;
  height: 38px;
  border-radius: 8px;
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.15);
  color: var(--primary-color);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.pdf-title-meta {
  display: flex;
  flex-direction: column;
  min-width: 0;
}

.pdf-viewer-filename {
  font-size: 14.5px;
  font-weight: 600;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 440px;
}

.pdf-viewer-subtitle {
  font-size: 11.5px;
  color: var(--text-secondary);
}

.pdf-modal-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.pdf-action-icon {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: transparent;
  color: var(--text-secondary);
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.15s, color 0.15s;
  -webkit-tap-highlight-color: transparent;
}

.pdf-action-icon:hover {
  background: rgba(255, 255, 255, 0.08);
  color: var(--text-primary);
}

.pdf-close-btn:hover {
  background: rgba(239, 68, 68, 0.18);
  color: #ef4444;
}

.pdf-modal-body {
  flex: 1;
  background: #1e1e1e;
  position: relative;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.pdf-pages-container {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 16px;
  -webkit-overflow-scrolling: touch;
  background: #23272a;
}

.pdf-page-wrapper {
  position: relative;
  background: #ffffff;
  box-shadow: 0 4px 18px rgba(0, 0, 0, 0.4);
  border-radius: 4px;
  overflow: hidden;
  max-width: 100%;
  flex-shrink: 0;
  /* CRÍTICO: Evita que flexbox aplaste la altura de la página */
  margin: 0 auto;
}

.pdf-page-canvas {
  display: block;
  max-width: 100%;
}

.pdf-page-badge {
  position: absolute;
  bottom: 8px;
  right: 8px;
  background: rgba(0, 0, 0, 0.65);
  color: #ffffff;
  font-size: 11px;
  font-weight: 600;
  padding: 3px 8px;
  border-radius: 12px;
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  pointer-events: none;
}

.pdf-loading-state {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 12px;
  background: rgba(18, 27, 34, 0.88);
  color: var(--text-secondary);
  font-size: 14px;
  z-index: 10;
}

.pdf-frame {
  width: 100%;
  height: 100%;
  border: none;
  background: #525659;
}

@media (max-width: 640px) {
  .pdf-modal-overlay {
    padding: 0;
  }

  .pdf-modal-dialog {
    height: 100vh;
    height: 100dvh;
    max-height: 100vh;
    max-height: 100dvh;
    border-radius: 0;
    border: none;
    padding-bottom: env(safe-area-inset-bottom, 0px);
    box-sizing: border-box;
  }

  .pdf-modal-header {
    min-height: calc(54px + env(safe-area-inset-top, 0px));
    padding-top: env(safe-area-inset-top, 0px);
    padding-bottom: 4px;
    padding-left: max(8px, env(safe-area-inset-left, 8px));
    padding-right: max(8px, env(safe-area-inset-right, 8px));
    gap: 4px;
  }

  .pdf-title-box {
    gap: 8px;
  }

  .pdf-icon-badge {
    width: 32px;
    height: 32px;
  }

  .pdf-viewer-filename {
    max-width: 210px;
    font-size: 13.5px;
  }

  .pdf-viewer-subtitle {
    font-size: 11px;
  }

  .pdf-modal-actions {
    gap: 8px;
  }

  .pdf-action-icon {
    width: 40px;
    height: 40px;
  }

  .pdf-pages-container {
    padding: 8px;
    gap: 12px;
  }
}

/* ==========================================================================
   WHATSAPP-STYLE QUOTED REPLIES & REPLY PREVIEW BAR
   ========================================================================== */

/* 1. Contenedor de la burbuja y botón de responder */
.chat-bubble-wrapper {
  display: flex;
  align-items: center;
  gap: 6px;
  width: 100%;
  position: relative;
  touch-action: pan-y;
}

.bubble-wrapper-incoming {
  justify-content: flex-start;
}

.bubble-wrapper-outgoing {
  justify-content: flex-end;
}

.btn-reply-bubble {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  border: none;
  background: var(--bg-secondary, #ffffff);
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.16);
  color: var(--text-secondary);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  transform: scale(0.85);
  transition: opacity 0.15s ease, transform 0.15s ease, background-color 0.15s, color 0.15s;
  flex-shrink: 0;
}

.chat-bubble-wrapper:hover .btn-reply-bubble {
  opacity: 0.85;
  transform: scale(1);
}

.btn-reply-bubble:hover {
  opacity: 1 !important;
  background-color: var(--border-color);
  color: var(--primary-color, #00A884);
}

/* En mobile / touch, el botón NO se muestra nunca (la respuesta se realiza mediante swipe right) */
@media (hover: none) or (max-width: 768px) {
  .btn-reply-bubble {
    display: none !important;
  }
}

/* 2. Cita de mensaje dentro de la burbuja (Quoted Message) */
.bubble-quoted {
  background-color: rgba(0, 0, 0, 0.05);
  border-left: 3.5px solid var(--primary-color, #00A884);
  border-radius: 6px;
  padding: 5px 8px;
  margin-bottom: 6px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  user-select: none;
  transition: background-color 0.15s ease;
  overflow: hidden;
}

.bubble-incoming .bubble-quoted {
  background-color: rgba(0, 0, 0, 0.05);
  border-left-color: var(--primary-color, #00A884);
}

.bubble-outgoing .bubble-quoted {
  background-color: rgba(0, 0, 0, 0.06);
  border-left-color: #06cf9c;
}

[data-theme="dark"] .bubble-incoming .bubble-quoted {
  background-color: rgba(255, 255, 255, 0.07);
  border-left-color: #00a884;
}

[data-theme="dark"] .bubble-outgoing .bubble-quoted {
  background-color: rgba(0, 0, 0, 0.22);
  border-left-color: #00a884;
}

.bubble-quoted:hover {
  background-color: rgba(0, 0, 0, 0.09);
}

.bubble-quoted-content {
  flex: 1;
  min-width: 0;
}

.bubble-quoted-sender {
  font-size: 11.5px;
  font-weight: 600;
  color: var(--primary-color, #00A884);
  margin-bottom: 2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.bubble-outgoing .bubble-quoted-sender {
  color: #0d8363;
}

[data-theme="dark"] .bubble-outgoing .bubble-quoted-sender {
  color: #53bdeb;
}

[data-theme="dark"] .bubble-incoming .bubble-quoted-sender {
  color: #53bdeb;
}

.bubble-quoted-text {
  font-size: 12px;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.25;
}

.bubble-quoted-thumb {
  width: 32px;
  height: 32px;
  border-radius: 4px;
  object-fit: cover;
  flex-shrink: 0;
}

/* 3. Animación de resalte cuando se toca una cita (Flash Highlight) */
@keyframes message-flash-highlight {
  0% {
    box-shadow: 0 0 0 3px rgba(0, 168, 132, 0.5), 0 2px 8px rgba(0, 168, 132, 0.3);
    transform: scale(1.02);
  }

  50% {
    box-shadow: 0 0 0 3px rgba(0, 168, 132, 0.3), 0 2px 6px rgba(0, 168, 132, 0.2);
  }

  100% {
    box-shadow: var(--shadow-sm);
    transform: scale(1);
  }
}

.message-bubble.highlight-flash {
  animation: message-flash-highlight 1.2s ease-out;
}

/* 4. Barra de previsualización de respuesta encima del input */
@keyframes slide-up {
  from {
    opacity: 0;
    transform: translateY(8px);
  }

  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.reply-preview-bar {
  background-color: var(--footer-bg);
  border-top: 1px solid var(--border-color);
  padding: 6px 10px 4px 10px;
  z-index: 24;
  animation: slide-up 0.16s cubic-bezier(0.2, 0.9, 0.3, 1);
  box-sizing: border-box;
}

.reply-preview-inner {
  display: flex;
  align-items: center;
  background-color: rgba(0, 0, 0, 0.045);
  border-radius: 7.5px;
  padding: 5px 8px 5px 12px;
  gap: 10px;
  position: relative;
  overflow: hidden;
}

[data-theme="dark"] .reply-preview-inner {
  background-color: rgba(255, 255, 255, 0.07);
}

.reply-preview-bar-accent {
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 4px;
  background-color: var(--primary-color, #00A884);
  border-top-left-radius: 7.5px;
  border-bottom-left-radius: 7.5px;
}

.reply-preview-content {
  flex: 1;
  min-width: 0;
}

.reply-preview-header {
  display: flex;
  align-items: center;
  margin-bottom: 2px;
}

.reply-preview-sender {
  font-size: 12px;
  font-weight: 600;
  color: var(--primary-color, #00A884);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.reply-preview-text {
  font-size: 12.5px;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.3;
}

.reply-preview-media {
  flex-shrink: 0;
}

.reply-preview-media img {
  width: 34px;
  height: 34px;
  border-radius: 4px;
  object-fit: cover;
  display: block;
}

.btn-cancel-reply {
  width: 26px;
  height: 26px;
  border-radius: 50%;
  border: none;
  background: transparent;
  color: var(--text-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background-color 0.15s, color 0.15s;
}

.btn-cancel-reply:hover {
  background-color: rgba(0, 0, 0, 0.08);
  color: var(--text-primary);
}


/* ==========================================================================
   ANDROID PWA TAKEOVER OVERLAY (LIGHT & DARK THEMED)
   ========================================================================== */

.takeover-screen {
  position: fixed;
  inset: 0;
  width: 100vw;
  height: 100vh;
  height: 100dvh;
  background-color: var(--bg-app);
  z-index: 999999;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  box-sizing: border-box;
}

.takeover-content {
  width: 100%;
  max-width: 380px;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
}

.takeover-icon-circle {
  width: 80px;
  height: 80px;
  border-radius: 50%;
  background: rgba(var(--primary-rgb, 0, 168, 132), 0.12);
  color: var(--primary-color, #00A884);
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 24px;
}

.takeover-title {
  font-size: 22px;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 12px;
  line-height: 1.25;
}

.takeover-subtitle {
  font-size: 14.5px;
  color: var(--text-secondary);
  line-height: 1.5;
  margin-bottom: 28px;
  max-width: 320px;
}

.takeover-instruction-card {
  background: var(--card-bg);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 16px 18px;
  width: 100%;
  display: flex;
  align-items: center;
  gap: 14px;
  text-align: left;
  box-shadow: var(--shadow-sm);
  box-sizing: border-box;
}

.takeover-step-icon {
  background: var(--primary-color);
  color: #FFFFFF;
  border-radius: 12px;
  width: 44px;
  height: 44px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.takeover-step-text {
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.takeover-step-label {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text-primary);
}

.takeover-step-desc {
  font-size: 12.5px;
  color: var(--text-secondary);
  line-height: 1.4;
}